No reply from PMO but EMS website finally disclosed board of directors, senior management

(Image below posted on FB)
ems mail to pmo
(Correspondence with relevant authorities below.)

Dear PM Lee

I refer to my email to EM Services (EMS) dated 6 July (enclosed).

EMS is the managing agent of Pasir Ris-Punggol Town Council (PR-PTC).  According to its website, it manages “about half  a million HDB residential units, over 9,000 retail shops and office commercial units, 6,500 market and food centre stalls and 400,000 vehicle parking lots”.

Despite being the biggest managing agent in the world, relevant information could not be found on EMS website, ie there is no information on its CEO/directors.

EMS is not a neighbourhood provision shop but a joint venture between HDB, a statutory board, and Keppel Land Limited.  As such, it is obligated to be transparent.

I highlighted this issue to Mrs Ow Foong Peng, MND Perm Sec, on 16 July (enclosed) after EMS had refused to respond to my queries, . My feedback was forwarded to Pasir Ris-Punggol Town Council, which, more often than not, has continued to engage in stonewalling.

The non transparent nature of EMS has raised the following questions:

1 Why does EMS fear disclosing information on its directors?

2  Why is PR-PTC condoning the non disclosure of information by EMS and acting against residents’ interests?

The government should not condone the concealment of information which belongs in the public domain.  All companies with business dealings with the government should disclose their directors on their websites, including EMS.

Please reply.

Thank you and have a nice day.


Phillip Ang


From: Pasir Ris Office
Sent: Monday, July 18, 2016 4:48 PM
Cc: MND qsm 1 (MND)

Subject: Re: 20160716 Town council management agent refused to reply to queries [mnd180716-131]

Dear Sir/Madam

We refer to your email sent on 18 July 2016.

In order for us to expedite in our follow-up actions, we would appreciate if you could provide us with your residential address.

For further queries, please contact our Pasir Ris office at tel: 65854938 from Monday to Friday, 8am to 5pm and on Saturday, 8am to 1pm or our Essential Maintenance Services Unit (EMSU) after office hours at 1800-2755555 for prompt attention.

Thank you for providing us with the feedback.



Pasir Ris – Punggol Town Council

PUNGGOL OFFICE: Blk 603 Punggol Road #01-01, Singapore 820603 Tel: 6590 9500 Fax: 6659 8263 Email:
SENGKANG OFFICE: Blk 266 Compassvale Bow #01-06, Singapore 540266 Tel: 6489 0520 Fax: 6385 0930 Email:
PASIR RIS OFFICE: Blk 577 Pasir Ris Street 53 #01-88, Singapore 510577 Tel: 6585 4938 Fax: 6585 4937 Email:
RIVERVALE OFFICE: Blk 156A Rivervale Crescent #01-01, Singapore 541156 Tel: 6489 0520 Fax: 6385 7120 Email:


From: MND qsm 1 (MND) <>
Sent: Monday, 18 July 2016 3:56 PM
To: Pasir Ris Office
Subject: FW: 20160716 Town council management agent refused to reply to queries [mnd180716-131]

Dear Pasir Ris-Punggol Town Council QSM,

Please see the following feedback from Mr Ang. We would appreciate it if you could look into this feedback and reply to the contributor directly. Thank you.

Yours sincerely,

Benjamin Lau

For Quality Service Manager

Ministry of National Development

Privileged/Confidential information may be contained in this message. If you are not the intended recipient, you must not copy, distribute or use it for any purpose, nor disclose its contents to any other person. Please notify the sender immediately if you receive this in error. Unauthorised communication and disclosure of any information in the email is an offence under the Official Secrets Act (Cap 213).


From: pipakh []
Sent: Saturday, 16 July, 2016 2:50 PM
To: MND Foong Pheng OW (MND)
Subject: 20160716 Town council management agent refused to reply to queries

Mrs Ow Foong Pheng
Perm Sec, MND

Dear Mrs Ow

I refer to my queries to EM Services (enclosed).

I would appreciate if your ministry could inform EM Services, management agent of Pasir Ris-Punggol Town Council, to respond to my queries.

Thank you.


Phillip Ang


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